Shipping & Delivery Policy
At CREATE, we want getting your order to be simple and predictable. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you shop with us.
1. Order Processing
Orders are typically processed within [INSERT PROCESSING TIME] business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
During holidays, promotions, product launches, or periods of unusually high order volume, processing times may take longer. If there is a significant delay with your order, we will make reasonable efforts to provide an update.
2. Shipping Options
Available shipping methods and estimated delivery times are displayed during checkout based on your shipping address.
Shipping options may include:
- Standard Shipping
- Expedited Shipping
- Other available delivery services shown at checkout
Estimated delivery times begin after your order has been processed and handed to the shipping carrier.
3. Shipping Confirmation & Tracking
Once your order has shipped, you may receive a shipping confirmation containing tracking information.
Tracking information can take some time to become active after the carrier receives the package.
You can use the tracking information provided to monitor your shipment’s progress.
4. Delivery Estimates
Delivery dates provided during checkout or through tracking are estimates and are not guaranteed unless specifically stated otherwise.
Delivery times may be affected by carrier delays, severe weather, holidays, incorrect addresses, high shipping volumes, or other circumstances outside our control.
5. Shipping Address
Please carefully review your shipping address before completing your purchase.
CREATE is not responsible for delays, additional shipping charges, or packages delivered incorrectly because an inaccurate or incomplete shipping address was provided.
If you notice an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
6. Lost, Stolen, or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, first check around your delivery location and with household members, neighbors, or the applicable carrier.
If the package still cannot be located, contact us through our Contact Us page.
We may work with the shipping carrier to investigate the delivery. Resolution may depend on the circumstances and the carrier’s policies.
7. Damaged Packages
If your order arrives visibly damaged, please take photographs of the package and its contents and contact us as soon as possible.
Please include your order number and details about the damage so we can review the issue and determine the appropriate resolution.
8. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us promptly with your order number and details of the issue.
We will review the order and work to resolve the issue appropriately.
9. Shipping Restrictions
We currently ship to [INSERT SHIPPING LOCATIONS].
Certain products or destinations may be subject to shipping restrictions under applicable federal, state, or local laws.
We reserve the right to restrict or cancel shipments where required by law or where delivery is not available.
10. Shipping Costs
Shipping costs are calculated and displayed during checkout based on the selected shipping method and delivery address.
From time to time, CREATE may offer free shipping promotions or other shipping incentives. Promotional shipping offers may be subject to additional terms.
11. Address Changes & Order Cancellations
If you need to change your shipping address or cancel an order, contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or been shipped.
12. Carrier Delays
Once an order has been handed to the shipping carrier, delivery is also subject to the carrier’s operations.
CREATE is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier backlogs, holidays, or other unforeseen events.
13. Contact Us
If you have questions about your order, shipping status, delivery, or tracking information, please contact us through our Contact Us page.
