Returns & Refund Policy
At CREATE, we want you to have a smooth shopping experience. This Returns & Refund Policy explains when products may be returned, how to request a return, and how refunds are handled.
1. Return Eligibility
If you are not satisfied with an eligible purchase, you may request a return within [INSERT RETURN WINDOW] days of delivery, subject to the conditions outlined below.
To be eligible for a return, the product must:
- Be purchased directly from our website
- Be within the applicable return period
- Be unused and unopened
- Remain in its original packaging
- Include the original order information or proof of purchase
Certain products may not be eligible for return due to health, safety, or hygiene considerations.
2. Dietary Supplement Returns
For health and safety reasons, opened or used dietary supplements may not be eligible for return or refund.
This may include opened containers, pouches, bottles, gummy packages, or other product packaging where the seal has been broken.
If you receive a product that is damaged, defective, incorrect, or otherwise has an issue, please contact us before disposing of the product so we can review the situation and determine the appropriate resolution.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos of the product and packaging when appropriate
After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.
4. How to Request a Return
To request a return, contact us through our Contact Us page with your order number and the reason for your request.
Please do not send products back without receiving return instructions from us.
Once your request has been reviewed, we will provide the appropriate next steps if the return is eligible.
5. Return Shipping
Unless the return is due to an error on our part or a damaged or defective product, [INSERT YOUR RETURN SHIPPING POLICY].
Original shipping charges may be non-refundable unless otherwise required by applicable law.
6. Refunds
Once an eligible return has been received and reviewed, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
7. Partial Refunds
In certain circumstances, only a partial refund may be available.
This may apply where a product is returned with missing components, damaged packaging, or other issues that affect its eligibility for a full refund, subject to applicable law.
8. Exchanges
If you receive an incorrect, damaged, or defective product, we may offer an exchange or replacement where appropriate and available.
For standard purchases, exchanges may be subject to product availability.
9. Non-Returnable Items
For health and safety reasons, certain items may be non-returnable once opened or used.
Additional non-returnable items may include:
- Gift cards
- Clearance or final-sale products
- Opened or used dietary supplements
- Products specifically identified as non-returnable at the time of purchase
Nothing in this section limits any rights you may have under applicable consumer protection laws.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.
If an order cannot be canceled before shipment, you may need to follow the applicable return process.
11. Refund Exceptions
We reserve the right to deny a return or refund when a request does not meet the requirements of this policy, except where applicable law provides otherwise.
We may also investigate suspected fraudulent or abusive return activity.
12. Promotional Purchases
Returns involving promotional offers, discounts, bundles, or free products may be subject to additional terms.
If a promotional purchase is partially returned, the refund may be adjusted to account for the original promotion or discount.
13. Changes to This Policy
We may update this Returns & Refund Policy from time to time.
When changes are made, we will update the Last Updated date at the top of this page. The updated policy will apply to purchases made after the effective date, except where applicable law requires otherwise.
14. Contact Us
If you have questions about a return, refund, damaged order, or exchange, please contact us through our Contact Us page.
